Smaller items (eg. Vests/ Ropes/ Gloves): Will be shipped via Toll Priority, Couriers Please or Australia Post
Larger items (eg. Wakeboards/ Kneeboards/ Skis/ Tubes): Will be shipped via Toll Priority
All orders will be dispatched within 2 business days and your tracking number will be emailed so you can trace your orders progress.
We do not ship to PO Boxes.
Shipping to a residential address: Deliveries will be made during business hours. If the residence is unattended, the goods will be left. Elite Ski Boats & Watersports will not be liable for goods that go missing after delivery or for goods that have been damaged in transit.
Shipping to a business address: We recommend shipping to a business address so that you have the opportunity to notify the driver at time of delivery if the box/goods are damaged in any way. It also nullifies the chance of your expensive items being left unattended.
Damaged goods: It is YOUR responsibility to inspect goods at time of delivery. You will need to ensure your courier driver notes it on the consignment if there is any damage.
Shipping times: The following delivery times are an estimate only and Elite Watersports will not be held responsible if orders arrive later than expected.
Victoria (Metropolitan) – 1-2 business days
NSW (Metropolitan) – 2-3 business days
QLD, TAS & WA (Metropolitan) – 3-4 business days
Regional areas will be an extra 1-2 business days
Note: Days indicated start from when your order is shipped, not when your order is placed. No orders will be shipped on weekends or public holidays.
CHRISTMAS NOTICE - DUE TO INCREASED TRAFFIC AT CHRISTMAS TIME, PLEASE ALLOW FREIGHT COMPANIES EXTRA DAYS FOR DELIVERY.
At Elite Ski Boats and Watersports we strive to offer both our in-store and online customers the best quality products the Watersports industry has to offer and the highest level of both before and after sales service humanly possible.
However, there are instances when a product may not hold up as we expect it to. This is why all Watersports products sold through Elite carry a 12 month manufacturer’s warranty (unless sold as a non-warranty item). In the instance of a claim, it is the manufacturer’s right to decide whether the product will be repaired or replaced. No refunds will be given on warranty claims.
Note: The manufacturer’s warranty does not cover damage to product if it has been used in a manner it was not designed for.
Need to make a claim?
You will need to contact Elite Watersports via phone or email to notify us of the problem and obtain a return authorisation number. Proof of purchase will be required. We will advise you whether the product will need to be returned to our store or direct to the manufacturer. You will be responsible for the return shipping costs. We will endeavour to have your product repaired or replaced and returned to you in a timely manner.
Returns and Refunds
All products purchased online can be returned within 14 days for a store credit or exchanged for another product of equal value. We will only credit or exchange products that are unused, in original packaging with tags still attached. Store credits are valid for 12 months from date of issue. If you choose a store credit, this will include the cost of the product only and not the original shipping costs.
The cost of shipping your returned item to Elite Watersports along with the shipping of an exchanged item back to you is YOUR responsibility. We recommend that all returns are registered/insured as Elite Watersports will not be responsible for the damage or loss of any returned goods.
Sorry, we DO NOT offer refunds for returned items. Please choose carefully.
Need to return a product?
You will need to contact Elite Watersports via phone or email to notify us of your intent to return. We will be able to advise you at this point whether a replacement product is available for exchange. Proof of purchase will be required.